Gaya APA
Tjiptono, F., Chandra, G.
(2019).
Service, Quality & Customer Satisfaction Edisi 5
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Customer Satisfaction Edisi 5".
Yogyakarta:
Andi,
2019.
Book.